CourtCorrect

CRM

ServiceNow

Enterprise case management platform used to capture, route, and track complaints across the business.

ServiceNow

Enterprise case management platform used to capture, route, and track complaints across the business.

Salesforce

CRM platform that holds the full customer record, providing critical context for complaint investigations.

Salesforce

CRM platform that holds the full customer record, providing critical context for complaint investigations.

Zoho

Flexible, highly customisable CRM designed to adapt to how your business already operates.

Zoho

Flexible, highly customisable CRM designed to adapt to how your business already operates.

Respond

Specialist complaints management platform for UK firms, supporting end-to-end complaint handling and reporting.

Respond

Specialist complaints management platform for UK firms, supporting end-to-end complaint handling and reporting.

iCasework

Structured case management platform built for regulated organisations handling complaints and casework.

iCasework

Structured case management platform built for regulated organisations handling complaints and casework.

Zendesk

Customer service and ticketing platform that centralises interactions across email, chat, phone, and social channels.

Zendesk

Customer service and ticketing platform that centralises interactions across email, chat, phone, and social channels.

Telephony Systems

Verint

Interaction analytics platform that records, transcribes, and evaluates customer conversations at scale.

Genesys

Enterprise contact centre platform managing voice and digital customer interactions across channels.

Single Sign On

Microsoft Entra

Identity and access management platform for secure authentication and centralised user control.

Google Workspace

Cloud-based collaboration suite enabling secure access, communication, and document management.

Custom

Legacy Systems

Older or bespoke platforms storing critical business data that still need to be accessible for investigations.

Policy Admin Systems

Internal systems that store your firm’s procedures and rules, defining how complaints should be handled.

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