Integrations
Zoho
Flexible, highly customisable CRM designed to adapt to how your business already operates.
CRM
About
Zoho CRM is a flexible, highly customisable CRM platform used across a wide range of industries, including financial services. Unlike more prescriptive enterprise platforms, Zoho is designed to be configured to fit the way a business already operates.
How this integration works
Fits Around Your Configuration: Because Zoho is often highly customised, CourtCorrect connects to your specific setup, pulling case data from wherever complaints are captured in your environment.
Omnichannel Case Intake: Complaints in Zoho can originate from email, live chat, social media, and phone. Regardless of the source, CourtCorrect ingests the case details and any supporting interaction data, giving the AI a complete picture of how the complaint came in and what the customer said.
Outcomes Written Back Across the Ecosystem: Resolution data flows back into Zoho automatically, keeping your CRM, analytics dashboards, and reporting tools up to date without any manual reconciliation.