Resolve - Case by case

Every complaint, from intake to final response

Our complaints management platform lets you resolve cases across the entire customer journey - one step at a time.

Step 1

Step 2

Step 3

Step 4

Step 1

Case Details

Initiate a case automatically as a complaint is received or via an intake form. Flag cases automatically with custom tags, with vulnerability detection included as default.

Build out case details with fields customised for your complaint needs.

Step 1

Step 2

Step 3

Step 4

Step 1

Case Details

Initiate a case automatically as a complaint is received or via an intake form. Flag cases automatically with custom tags, with vulnerability detection included as default.

Build out case details with fields customised for your complaint needs.

Generate Correspondence

Draft Customer Responses with 1 Click

Use AI to draft a compliant response to your customers at the click of a button.

  • Close cases up to 50% faster

  • Edit drafts using an AI assistant

  • Tune models on your data for style, tone and jargon

Aggregate Insights

Structure data for better Management Information

Use AI to structure case and complaints data and understand what's causing issues. Increase the quality and breadth of your reporting.

  • Identify root causes accurately

  • Benchmark your performance against the market

  • Audit your cases at scale with AI

  • Simplify your reporting requirements with our data analytics and exports

Quality Assurance

Interrogate and assess the quality of your own case handling

Our AI-powered custom fields automatically extract and generate structured outputs from case documents and communications, supporting consistent decision-making and improved operational efficiency.

  • Review lending and affordability

  • Automate QA/QC checklists and scorecards

  • Standardise case assessment outputs

Integration Friendly

System Integrations

Enhance productivity, streamline processes, and maximise efficiency gains throughout the whole complaint handling process, with a range of system integrations spanning email services, CRMs, and telephony systems.

Email integrations enable automatic case creation on receipt of a complaint, and direct delivery of FRLs straight from the platform.

FAQ

In case you missed anything

We're here to answer all your questions.

Contact support

Can the AI be trained to match how our organisation writes and makes decisions?

What kind of management information can we get out of the platform?

Is CourtCorrect only relevant for financial services complaints, or does it work across other case types?

How does the human supervision model actually work in practice?

How quickly will we see a measurable impact?