Event details

LONDON EVENT

22nd of September

DATE

22nd of September

DATE

11am – 4pm

Starts at 12pm

TIME

11am – 4pm

Starts at 12pm

TIME

11am – 4pm

Starts at 12pm

TIME

Chesterfield Hotel Mayfair

35 Charles St, W1J 5EB

LOCATION

The agenda

Join us as we explore the development of the CourtCorrect platform with subject matter experts in the risk and analytics space.


IN THIS SESSION

  • A live look at the brand new analytics platform in action

  • Our Review, Resolve, Remediate loop and its evolution on one platform

  • A fireside chat with 2 key speakers from leader companies in the sector, exploring how CourtCorrect has delivered beyond complaint management

  • What this means for you and how we can expand our support for your business

Join us as we explore the development of the CourtCorrect platform with subject matter experts in the risk and analytics space.


IN THIS SESSION

  • A live look at the brand new analytics platform in action

  • Our Review, Resolve, Remediate loop and its evolution on one platform

  • A fireside chat with 2 key speakers from leader companies in the sector, exploring how CourtCorrect has delivered beyond complaint management

  • What this means for you and how we can expand our support for your business

Our speakers

SESSION 1 (12:15PM – 1:15PM)

AI IN COMPLAINTS RESOLUTION: BENEFITS, OPPORTUNITIES & LEARNINGS

AI IN COMPLAINTS RESOLUTION: BENEFITS, OPPORTUNITIES & LEARNINGS

Siobhan Duffy

Director of Customer Experience,
RAC

Zain Rajwi

Senior Complaints, Vulnerable Customer & Bereavement Manager,
Kroo

Ludwig Bull

Founder & CEO,
CourtCorrect

Leigh-Anne Gray

Senior Specialist Complaints Manager,
Vanquis Banking Group

SESSION 2 (3PM – 3:50PPM)

AI IN COMPLAINTS RESOLUTION: BENEFITS, OPPORTUNITIES & LEARNINGS

AI IN COMPLAINTS RESOLUTION: BENEFITS, OPPORTUNITIES & LEARNINGS

Chris Cutter

Chief Risk Officer,
Evlo

Yelena Mackay

Head of Revenue Operations,
CourtCorrect

Philippe Verboogen

Managing Director,
BlackRock

Joe Stratton

Group Head of Compliance Oversight,
Mortgage Advice Bureau