CourtCorrect

Challenges across banking

The pressure on Banking teams

Volume, fraud and regulatory expectation have all risen together, and complaints teams sit at the intersection.

Fraud and scam volumes

Reimbursement expectations have raised both the volume and the stakes of getting scam cases right, quickly.

Fraud and scam volumes

Reimbursement expectations have raised both the volume and the stakes of getting scam cases right, quickly.

Breadth of product

Loans, current accounts, credit cards, deposits and withdrawals each carry their own complaint profile, and their own evidence trail, potentially extending across years.

Breadth of product

Loans, current accounts, credit cards, deposits and withdrawals each carry their own complaint profile, and their own evidence trail, potentially extending across years.

Evidencing outcomes, not effort

Board and regulator alike now expect evidence of customer outcomes, not activity metrics and case counts.

Evidencing outcomes, not effort

Board and regulator alike now expect evidence of customer outcomes, not activity metrics and case counts.

Banking in numbers

Real statistics, real people

£1.28 bn

Total payment fraud losses across UK Banking - up 4% year on year

£1.28 bn

Total payment fraud losses across UK Banking - up 4% year on year

£354.3 mn

Amount reimbursed by banks to victims of APP (Authorised Push Payment)fraud

£354.3 mn

Amount reimbursed by banks to victims of APP (Authorised Push Payment)fraud

£1.68bn

Total of unauthorised fraud prevented by firms

£1.68bn

Total of unauthorised fraud prevented by firms

Review, Resolve, Remediate

How CourtCorrect helps in the banking journey

Banking teams can take advantage of the whole CourtCorrect product portfolio - from review through to remediate.

Root causes across every product

Surface root-cause insight across accounts, lending, cards and payments, with Consumer Duty and vulnerability indicators visible throughout.

Explore Review

REVIEW

Root causes across every product

Surface root-cause insight across accounts, lending, cards and payments, with Consumer Duty and vulnerability indicators visible throughout.

Explore Review

REVIEW

Resolve, assure and calculate

Handle complaints across the product range, quality-assure the decisions made, and calculate redress, including interest and tax on delayed payments, inside the platform.

Explore Resolve

RESOLVE

Resolve, assure and calculate

Handle complaints across the product range, quality-assure the decisions made, and calculate redress, including interest and tax on delayed payments, inside the platform.

Explore Resolve

RESOLVE

Fix the source and supplier

Turn root causes into operational change, and hold third-party relationships to the same standard as your own teams. CocoBot and smart alerts flag emerging risk patterns to frontline teams, preventing escalation of repeating issues.

Explore Remediate

REMEDIATE

Banking in action

Use cases we see most in Banking

Just some of the real life use cases that our platform enables for teams across the Banking sector

Remediation reviews

Handle reimbursement decisions consistently and at speed, with accurate, automated calculations that can include datasets of practically any size.

Remediation reviews

Handle reimbursement decisions consistently and at speed, with accurate, automated calculations that can include datasets of practically any size.

Quality assurance

Compare actual timelines against notional timelines to understand where and how things may have gone wrong

Quality assurance

Compare actual timelines against notional timelines to understand where and how things may have gone wrong

Handle complaints across your product portfolio

Resolve complaints across your whole product portfolio, including but not limited to, accounts, cards, loans and pensions.

Handle complaints across your product portfolio

Resolve complaints across your whole product portfolio, including but not limited to, accounts, cards, loans and pensions.

Consumer Duty & vulnerability

Evidence identification of vulnerability and tailored support across channels, with options for customised reporting exports.

Consumer Duty & vulnerability

Evidence identification of vulnerability and tailored support across channels, with options for customised reporting exports.

Historic dataset analysis

Ingest, explore and analyse datasets of varying size and maturity to assist in decision-making on a case by case basis.

Historic dataset analysis

Ingest, explore and analyse datasets of varying size and maturity to assist in decision-making on a case by case basis.

Fraud & scam complaints

Handle reimbursement decisions consistently and at speed, with the ability to assess evidence at the click of a button.

Fraud & scam complaints

Handle reimbursement decisions consistently and at speed, with the ability to assess evidence at the click of a button.

In Focus

Built for the detail that matters

Redress, calculate in-platform

Where a payment was delayed, the platform calculates the interest and the tax due back to the customer across the delayed period, so redress is consistent, evidenced and ready for your review and approval.

RESOLVE

Redress, calculate in-platform

RESOLVE

Notional VS actual timelines

Ingest decades of records through your integrations, then compare the notional timeline of what should have happened against the actual timeline of what did. and surface the delta that defines the case.

REMEDIATE

Notional VS actual timelines

REMEDIATE

Case Studies