Challenges across Wealth Management

The pressure on Wealth and Investment Firms

How you handle your complaints define whether the relationship survives it.

Transfers and delays

Transfer delays e.g. delayed pension and ISA transfers are among the most damaging complaints, often with redress calculations attached.

Transfers and delays

Transfer delays e.g. delayed pension and ISA transfers are among the most damaging complaints, often with redress calculations attached.

Redress that must be exact

Compensation turns on the date of transfer, the amount, and the market movement missed. Getting the calculation right, and evidencing it, is of utmost importance.

Redress that must be exact

Compensation turns on the date of transfer, the amount, and the market movement missed. Getting the calculation right, and evidencing it, is of utmost importance.

Complex, high-value cases

Suitability and advice complaints demand deep evidence review across years of correspondence - slow, manual, and hard to keep consistent.

Complex, high-value cases

Suitability and advice complaints demand deep evidence review across years of correspondence - slow, manual, and hard to keep consistent.

Wealth management in numbers

Real statistics, real people

54%

Year on year increase in FOS complaints - 305,726 in 2024/2025

54%

Year on year increase in FOS complaints - 305,726 in 2024/2025

50%

Of loyal customers would leave after one poor experience, 86% after two

50%

Of loyal customers would leave after one poor experience, 86% after two

7 million

Number of adults holding £10,000+ in cash savings but not investing

7 million

Number of adults holding £10,000+ in cash savings but not investing

Review, Resolve, Remediate

How CourtCorrect helps in the wealth management journey

Wealth Management teams can take advantage of the whole CourtCorrect product portfolio - from review through to remediate.

Understand the customer journey

Model complaints, reviews and internal data to surface root cause insights, where journeys break down and where value questions concentrate.

Explore Review

REVIEW

Understand the customer journey

Model complaints, reviews and internal data to surface root cause insights, where journeys break down and where value questions concentrate.

Explore Review

REVIEW

Resolve fairly, calculate precisely

Interrogate large evidence sets and produce consistent, well-reasoned responses, with redress calculated accurately and according to company guidelines.

Explore Resolve

RESOLVE

Resolve fairly, calculate precisely

Interrogate large evidence sets and produce consistent, well-reasoned responses, with redress calculated accurately and according to company guidelines.

Explore Resolve

RESOLVE

Improve the experience at source

Turn findings into targeted guidance for advisers and client-facing teams, so the friction that damages retention stops recurring.

Explore Remediate

REMEDIATE

Improve the experience at source

Turn findings into targeted guidance for advisers and client-facing teams, so the friction that damages retention stops recurring.

Explore Remediate

REMEDIATE

Wealth management in action

Use cases we see most in Wealth Management

Just some of the real life use cases that our platform enables for teams across the Wealth Management sector

Transfer delays

Surface where transfers stall across savings, pensions and ISAs, and which cases carry redress exposure.

Transfer delays

Surface where transfers stall across savings, pensions and ISAs, and which cases carry redress exposure.

Missed market movement

Resolve delayed-transfer complaints, including missed market movement.

Missed market movement

Resolve delayed-transfer complaints, including missed market movement.

Suitability & advice

Review advice-related complaints against a consistent standard.

Suitability & advice

Review advice-related complaints against a consistent standard.

Older and Vulnerable clients

Identify vulnerability early and evidence tailored support.

Older and Vulnerable clients

Identify vulnerability early and evidence tailored support.

Platform migrations

Track and resolve complaint spikes during platform change.

Platform migrations

Track and resolve complaint spikes during platform change.

Retention risk

Flag the dissatisfied relationships most likely to leave.

Retention risk

Flag the dissatisfied relationships most likely to leave.

In Focus

Built for the detail that matters

Custom redress calculation

For a delayed transfer, the platform takes the transfer date, the amount and the market movement missed and calculates the compensation owed. Consistent, evidenced and ready for your review and approval, rather than rebuilt by hand each time.

RESOLVE

Custom redress calculation

For a delayed transfer, the platform takes the transfer date, the amount and the market movement missed and calculates the compensation owed. Consistent, evidenced and ready for your review and approval, rather than rebuilt by hand each time.

RESOLVE

Client lifetime value

Where a client is worth far more over their lifetime than any single case, root-cause analysis, journey insight and vulnerable-client identification turn complaint handling into a retention tool, not just a cost.

REMEDIATE

Client lifetime value

Where a client is worth far more over their lifetime than any single case, root-cause analysis, journey insight and vulnerable-client identification turn complaint handling into a retention tool, not just a cost.

REMEDIATE