Event details

MANCHESTER EVENT

10th of September

DATE

10th of September

DATE

12pm - 5pm

Starts at 1pm

TIME

12pm - 5pm

Starts at 1pm

TIME

12pm - 5pm

Starts at 1pm

TIME

The Midland Hotel

16 Peter St, M60 2DS

LOCATION

The agenda

Join us as we explore the development of the CourtCorrect platform with subject matter experts in the risk and analytics space.


IN THIS SESSION

  • A live look at the brand new analytics platform in action

  • Our Review, Resolve, Remediate loop and its evolution on one platform

  • A fireside chat with 2 key speakers from leader companies in the sector, exploring how CourtCorrect has delivered beyond complaint management

  • What this means for you and how we can expand our support for your business

Join us as we explore the development of the CourtCorrect platform with subject matter experts in the risk and analytics space.


IN THIS SESSION

  • A live look at the brand new analytics platform in action

  • Our Review, Resolve, Remediate loop and its evolution on one platform

  • A fireside chat with 2 key speakers from leader companies in the sector, exploring how CourtCorrect has delivered beyond complaint management

  • What this means for you and how we can expand our support for your business

Our speakers

SESSION 1 (1:15PM – 2:15PM)

AI IN COMPLAINTS RESOLUTION: BENEFITS, OPPORTUNITIES & LEARNINGS

AI IN COMPLAINTS RESOLUTION: BENEFITS, OPPORTUNITIES & LEARNINGS

Abigail Fry

Head of Complaints,
NFU Mutual

Aiden Pickard

Senior Client Account Specialist,
CourtCorrect

Jessica Sherwood

Head of Complaints,
Markerstudy Distribution

SESSION 2 (4PM – 4:50PM)

AI FOR ROOT CAUSE ANALYSIS, QUALITY ASSURANCE AND BUSINESS INSIGHTS

AI FOR ROOT CAUSE ANALYSIS, QUALITY ASSURANCE AND BUSINESS INSIGHTS

Ludwig Bull

Founder & CEO,
CourtCorrect

Megan Angell

Head of CX & Vulnerability,
RAC

Christopher Ward

Head of Customer Relations,
Markerstudy Insurance