About

Legacy systems are older or bespoke platforms that firms continue to rely on for storing critical business data, whether that's historical case information, customer records, or operational data held in systems that predate modern API-based integration.

How this integration works

• Ad Hoc Integration, Case by Case: CourtCorrect supports legacy system integration on a bespoke basis, assessed individually depending on what data is held, how important it is to the complaints workflow, and what is technically feasible given the system's architecture.

• Flexible Connection Methods: Depending on what the legacy system supports, integration can be achieved through a range of approaches

• No Data Left Behind: The goal is to ensure that relevant information held in legacy systems can be surfaced within CourtCorrect investigations, to ensure handlers aren't working with an incomplete picture

• Scoped to What Matters: Not every legacy system needs a full integration. We work with your team to identify which data is genuinely material to the complaints process and scope the integration accordingly.