Integrations
Respond
Specialist complaints management platform for UK firms, supporting end-to-end complaint handling and reporting.
CRM
About
Aptean Respond is a complaints management platforms for UK firms, to capture, manage, and report on complaints end-to-end.
How this integration works
Respond Stays the Single Source of Truth: Cases continue to be logged and owned in Respond.
Seamless Case Handoff: When a complaint is logged in Respond, key case information is automatically passed across to CourtCorrect, where handlers can begin AI-powered investigation.
AI-Powered Investigation & Correspondence: CourtCorrect handles the heavy lifting, analysing the complaint, identifying key issues, applying firm rules, and generating customer correspondence to communicate the outcome.
Outcomes Written Back Automatically: Once a case is resolved, the outcome, compensation details, and other key decision data are written back to Respond, keeping your reporting data complete and accurate.