Integrations
ServiceNow
Enterprise case management platform used to capture, route, and track complaints across the business.
CRM
About
ServiceNow is an enterprise-grade workflow and case management platform widely used by financial services firms to capture, route, and track customer complaints across front and back office teams.
How this integration works
Automatic Case Creation: When a frontline agent logs a complaint in ServiceNow, CourtCorrect instantly creates a corresponding case
Two-Way Data Sync: As handlers work a case in CourtCorrect, key updates are written back to ServiceNow in real time, keeping the wider business informed without needing to maintain two systems simultaneously
Best of Both Worlds: CourtCorrect handles the heavy lifting of AI-powered investigation and decisioning, while ServiceNow remains the source of case record for the wider business with key case outcomes
Full Auditability: Every action taken during investigation is traceable back to ServiceNow, supporting compliance and providing a clear evidence trail should a case escalate to the FOS.
No Disruption to Existing Workflows: Your agents keep working in ServiceNow exactly as they do today, CourtCorrect plugs in around them