About

iCasework is a cloud-based case management platform purpose-built for regulated organisations. It provides structured workflows for managing complaints, information requests, and other casework.

How this integration works

• Automatic Case Creation: When a complaint is logged in iCasework, key case information is passed directly to CourtCorrect, where handlers can begin AI-powered investigation immediately.

• AI Investigation & Correspondence: CourtCorrect handles the investigation, analysing the complaint, applying firm-specific rules, and generating compliant customer correspondence, while iCasework continues to serve as the system of record.

• Outcomes Written Back: Resolution data flows back into iCasework automatically, keeping your reporting data complete and your regulatory obligations met.

• Full Audit Trail Preserved: All actions taken in CourtCorrect are traceable back to the iCasework case record, supporting compliance with FCA DISP and providing a clear evidence trail if a case escalates to the FOS.