Integrations
Genesys
Enterprise contact centre platform managing voice and digital customer interactions across channels.
Telephony Systems
About
Genesys is a contact centre platform, trusted by financial services firms worldwide to manage voice and digital customer interactions at scale.
How this integration works
Intelligent Interaction Discovery: When a complaint case is opened, CourtCorrect automatically searches your Genesys call database to identify every recorded interaction relevant to that customer and case.
Automated Call Ingestion & Analysis: Relevant recordings are pulled directly into CourtCorrect, where AI listens to, transcribes, and analyses the content, surfacing key context to the case.
Handler-Ready Summaries: Instead of a handler sitting through hours of recordings, they receive a clear, concise AI-generated summary of what was said and when, so they can focus on making the right decision, not finding the evidence.
Deeper Investigations, Faster: By systematically surfacing call evidence that might otherwise be missed, CourtCorrect helps to build more thorough, better-evidenced cases.