The New CourtCorrect Analytics Offering
Why we're doing this
CourtCorrect was founded on a simple conviction: when something goes wrong between a business and a customer, putting it right should be fast, fair and accurate. That mission hasn't changed and it remains the heart of everything we build.
But resolving problems one case at a time engages after the harm has already happened. The same technology that resolves a complaint brilliantly can also see it coming, and help stop the next one occurring at all. That's the shift the expanded platform delivers: from reactive complaint management to proactive case prevention.
It's also where the market is heading - there is an increasing demand for greater quality and care of delivery for customers. Consumer Duty asks firms to proactively identify and prevent consumer harm and evidence good outcomes, and the same logic applies far beyond financial services, to any organisation where trust and treatment matter.
One platform Three tiers
Review See it coming
AI models data from public, private and third-party sources - complaints, TrustPilot, social media, internal datasets, to surface patterns, risks and root causes automatically.
Ask questions of your data in your own words, generate branded reports in one click (including FCA Consumer Duty templates), and see it all on a customisable dashboard.
Resolve Put it right
The AI-powered case management platform at our core: automating routing, drafting, QA and reporting across the whole case lifecycle - from case creation through investigation and outcome to final response letter, with consistent, evidenced decisions that stand up to scrutiny.
Access to justice stays at the heart of the platform.
Remediate Stop it recurring
Our most recent and advanced evolution - CourtCorrect can now deploy integrations and frontline alerting systems to detect and prevent underlying risks in real time, ensuring less complaints are registered in the first place.
Using a range of offerings across CocoBot, our native browser extension, Smart Alerts and wider integrations, we can offer real time support and broader training materials for your handlers to mitigate complaints at their source.
Built on proven results
30%+ Increase in operational efficiency within 8 weeks
70% QA score improvement in 3-6 months, best on record
95% Accuracy in root-cause identification
30+ Clients across regulated financial services
"Following tremendous growth and excellent collaboration with our clients on complaints resolution, we are so pleased to expand our client partnerships and enhance our offering with extended capabilities to Review, Resolve and ultimately Remediate customer problems."
Ludwig Bull
Founder & CEO, CourtCorrect
