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Trusted by firms leading the way in customer experience

Our Philosophy

"When something goes wrong between a business and a customer, putting it right should be fast, fair and accurate."

"When something goes wrong between a business and a customer, putting it right should be fast, fair and accurate."

That mission hasn't changed and it remains at the heart of everything we build. We exist to improve the relationship between businesses and the people they serve, by helping organisations review, resolve and remediate consumer problems, so that good outcomes become the default.

Whether you’re interested in understanding what makes your business tick (and what’s ticking your customers off!), registering and resolving complaints, or looking to prevent complaints from occurring in the first place - CourtCorrect is the partner for you.

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Key Tools & Technologies

Purpose-Built AI for
Every Stage of the Case

Leverage purpose-built AI technologies developed specifically for every stage of the case lifecycle.

Review

Resolve

Remediate

Review

See it coming

CourtCorrect collects critical data from public, private and third-party sources to identify regulatory, operational and commercial risks.

Sources such as Trustpilot, Instagram and Twitter can be readily used for data scraping.

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Review

Resolve

Remediate

Review

See it coming

CourtCorrect collects critical data from public, private and third-party sources to identify regulatory, operational and commercial risks.

Sources such as Trustpilot, Instagram and Twitter can be readily used for data scraping.

Learn more

Proven with leading firms

30%+

Increase in operational efficiency within 8 weeks.

30%+

Increase in operational efficiency within 8 weeks.

70%

QA score improvement in 3–6 months, best on record.

70%

QA score improvement in 3–6 months, best on record.

95%

Accuracy in root-cause identification.

95%

Accuracy in root-cause identification.

30+

Clients across regulated financial services.

30+

Clients across regulated financial services.

Case Studies

Meet the industry leaders working with us

Explore how our innovative solutions have empowered businesses worldwide to achieve their ambitious goals.

Explore how our innovative solutions have empowered businesses worldwide to achieve their ambitious goals.

25% increase in operational efficiency
Winning Gold with NFU Mutual

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25% increase in operational efficiency
Winning Gold with NFU Mutual

Read case study

Testimonials

Trusted by the best

in your industry

Find out why our solution is the top choice for fast-growing startups.

"CourtCorrect is revolutionising complaints with new technology that boost efficiency and compliance across the business. I'm delighted to be part of it."

Amir Ali, OBE

Advisory Board Member, CourtCorrect

"We've been working successfully with CourtCorrect for over two years now, and they have become a valuable part of our complaint handling process. Their platform has brought a strong combination of efficiency and quality, helping us streamline the workflow while maintaining high standards in our responses."

Mark Chapman

Complaints Manager, The Co-operative Bank

"CourtCorrect has transformed the way our team handles complaints. The platform is user friendly, quick to navigate, and reduces administrative workload, allowing us to focus more on customer conversations and root cause resolution. Over the past couple of years, we’ve seen real improvements in workflow efficiency and visibility of complaints as they progress. The support from CourtCorrect has also been excellent. They genuinely listen and are always exploring ways to make the system work even better for us."

Nadine Ross

Complaints and Vulnerable Customer Manager, Premium Credit Limited

"We have been working with Court Correct for nearly 2 years now, and during that time we have been able to improve both our colleague and customer experience through their innovative technology and proactive approach to working with us."

Abigail Fry

Head of Complaints, NFU Mutual

"From the first demo, it was clear CourtCorrect could transform complaints handling. But we quickly saw a bigger opportunity: using its safe, auditable AI to bring together every element of the customer journey: lending, collections, interactions, and outcomes, into a single view."

Chris Cutter

Chief Risk Officer, Evlo

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"CourtCorrect is revolutionising complaints with new technology that boost efficiency and compliance across the business. I'm delighted to be part of it."

Amir Ali, OBE

Advisory Board Member, CourtCorrect

"We've been working successfully with CourtCorrect for over two years now, and they have become a valuable part of our complaint handling process. Their platform has brought a strong combination of efficiency and quality, helping us streamline the workflow while maintaining high standards in our responses."

Mark Chapman

Complaints Manager, The Co-operative Bank

“I was surprised at how easy this was to set up and use. It’s clearly made with the user in mind, and it performs beautifully.”

Matthew Brooks

Co-Founder, Amsterdam

Supported by an Expert Team of Operations & AI Leaders

Benefit from copious support from our award-winning team to deploy and generate value quickly.

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Deliver deeper

Dive deeper into our company, motivation, and platform - explore the areas below.

System Integrations

Keep everything connected without disrupting your current setup

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System Integrations

Keep everything connected without disrupting your current setup

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Justice for All

About us and our mission, for businesses, consumers and regulators

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Justice for All

About us and our mission, for businesses, consumers and regulators

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Contact our Team

Looking for personalised solutions or have questions about our services?

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Contact our Team

Looking for personalised solutions or have questions about our services?

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Blog

The latest insights

Explore a curated collection of guides, tools, and insights designed to help you get the most out of our products and services.

Join us in person: CourtCorrect's platform launch is coming to London and Manchester

Our New Product Offering - Data Subject Access Requests

Introducing CocoBot

Explore resources

FAQ

In case you missed anything

We're here to answer all your questions.

Contact support

Do we need to use all three - Review, Resolve, and Remediate, or can we start with one?

Is CourtCorrect only for complaints handling?

Is CourtCorrect only relevant for financial services complaints, or does it work across other case types?

What does the free trial actually include?