Introducing CocoBot

Complaints rarely live in one place. The evidence needed to resolve a case is usually scattered across emails, CRMs, policy administration systems, call recordings and internal notes. Before a handler can begin a proper investigation, they often have to gather that material from several different systems by hand, which remains one of the slowest and most frustrating parts of the process.

The obvious answer is integration, and for many of our clients connecting CourtCorrect directly to their core systems is exactly how they scale efficiency gains to 50% and above. But deep integration takes time. It requires resource from already stretched IT teams, and complaints evidence is so widely distributed that it often means connecting to multiple systems at once before handlers see any benefit.

CocoBot solves this problem. Our new native browser extension lets handlers capture evidence from any internal system and send it straight to the CourtCorrect platform at the click of a button, with no integration project required.

How CocoBot works

Once CocoBot is added to a handler's desktop, it sits alongside whatever system they happen to be working in. A handler can navigate to any internal tool, open the case they are dealing with, and use the CocoBot sidebar to push the relevant case file data directly into CourtCorrect.

From that same sidebar, handlers get an instant case summary, can ask questions of the case in natural language, upload evidence and run AI analysis on it, all without leaving the screen they are already on. The evidence is captured where it lives, and the case file starts building immediately.

From captured evidence to resolved case

Getting the data into CourtCorrect is only the start. Once the new files and evidence sit in the case file, handlers can apply the full set of CourtCorrect AI tools on top of them, including case assessment, root cause analysis prediction and final response letter generation, drafted in the firm's own tone and ready for handler review.

The result is a single, consolidated case file assembled from systems that were never connected to each other, and a clear path from scattered evidence to a finished, customer-ready response.

Secure by design, with no IT setup

CocoBot requires no IT setup to get started, and it comes with strict access controls built in. It can only read data from the systems you explicitly allow, so handlers gain a faster way of working without opening up access that hasn't been approved. For clients looking to centralise complaints evidence from multiple systems in one place, and to leverage powerful AI automation on top of the resulting case file, CocoBot offers the benefits of integration without the wait.

Live with first clients

CocoBot is already live with our first clients, and the early results are striking: in the first few weeks of deployment, we have seen resolution times decrease by 30% or more. Over the coming months we expect to roll CocoBot out to many more new and existing customers, complementing our existing integrations stack and removing a significant efficiency and architectural bottleneck for the teams that use it.

About CourtCorrect

CourtCorrect is an AI startup based in London, focusing on the safe deployment of artificial intelligence for complaints resolution and operational resilience in regulated sectors. We partner primarily with financial services firms to deploy AI tools that address specific pain points in their customer journeys and improve outcomes for their customers.

To find out how CocoBot could work for your team, reach out to your dedicated account manager or get in touch with us directly. You can also request a demo on our website to see CocoBot in action on your own cases.