Privacy Policy

CourtCorrect takes the privacy and security of your personal information very seriously. This privacy policy sets out how we and our partners and suppliers process and store your personal data. We have tried to keep things as simple and easy to understand as possible, while ensuring that we provide sufficient detail to fulfil our legal obligations.

If you have any questions at all about how we handle your personal information, please don’t hesitate to contact us at:

By email:

By telephone: +44 20 7867 3925

By post: 33 Percy St, W1T 2DF, London, UK

  1. Important Information and Who We Are

CourtCorrect is a technology company headquartered in London. We provide an intelligent case management system to help customers resolve complaints in a user-friendly and cost-effective manner.This privacy notice aims to give you information on how CourtCorrect collects and processes your personal data, including any data you may provide through this website when you sign up to our platform, book or enquire about CourtCorrect.This website is not intended for children, and we do not knowingly collect data relating to children.It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.


CourtCorrect Ltd, a company registered in England and Wales with company number 12117945 and its registered address at 33 Percy Street, W1T 2DF, London is the controller and responsible for your personal data (collectively referred to as “CourtCorrect”, "we", "us" or "our" in this privacy notice).

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( CourtCorrect is registered with the ICO with reference number C1356101. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Third-Party Links

This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Hopefully, their privacy polices are easy to read!

  1. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier. 

Contact Data includes billing address, street address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Case Data means data you input into CourtCorrect regarding a case or any other type of content that is available on our platform.

Organisation Data means the name of your organisation, its address, members logo and other details you provide.

Transaction Data includes details about payments to and from you and other details of CourtCorrect services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about your usage of different CourtCorrect features and functions.

Profile Data includes your username and password, your profile picture, purchases or orders made by you, your interests, preferences, feedback and survey responses, including the content you interact with on CourtCorrect.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

For example, we may aggregate your Usage Data to calculate the percentage of users accessing a particular feature or other aspect of the CourtCorrect service. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect or process data which is a “special category of data” under data protection legislation.

  1. How Is Your Personal Data Collected

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Case, Organisation and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you sign up for a CourtCorrect account. 

Other Organisations or Persons. We will receive information about or other content from other people, which may include your personal data.

  1. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you under our Terms of Service or similar Terms of Business or Partnership Agreement.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

With your consent. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message or sharing your personal data with another person you have asked us to share your personal data with.

Purposes For Which We Will Use Your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us via email at if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You have the right to withdraw consent to marketing at any time by contacting us.

Performance Of Contract

We will use your personal data to perform a contract you have entered into or are about to enter into with us.

Promotional Offers From Us

We may use your Identity, Contact, Organisation, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.

Third-Party Marketing

We will get your express opt-in consent before we share your personal data with any company outside CourtCorrect for marketing purposes.

Opting Out

You can ask us to stop sending you marketing messages at any time by contacting us at any time.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change Of Purposes

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us via email at

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. Disclosures Of Personal Data and Third-Party Data Processors

We may share your personal data with the parties set out below for the purposes set out below:

Other CourtCorrect users, for the purposes of providing services to you and them. Case Data created by you will not be shared with any other CourtCorrect users unless you explicitly give other users access to it.

Additionally, like most software service providers, we use a number of third party suppliers to process your data. You can find an exhaustive list of our third-party data processors and their data processing terms below:

OVH Cloud: our exclusive storage provider who stores all of our data in the EU. We use OVH as our database provider, so your data will be stored on OVH Cloud servers. However, staff at OVH will not have access to any such data. Data stored with OVH Cloud can be deleted directly by yourself on the CourtCorrect platform. You can learn more about OVH’s security protocols and redundancy measures here: 

Amazon Web Services: the hosting provider that hosts our frontend and APIs in the EU, but does not store your personal data. While your data will be processed by Amazon Web Services, all traffic is encrypted and not stored on Amazon Web Services. Therefore, it is not possible for staff at Amazon Web Services to access your data. You can learn more about Amazon Web Service’s data privacy protocols here: 

Stripe: the provider powering our card and payment services. We use Stripe to process transactions relating to our subscription payments. While your personal and billing data may be stored with Stripe in the EU, you can delete this data at any time by cancelling your subscription. You can also pay us by wire transfer to avoid using Stripe services. You can learn more about Stripe’s data privacy protocols here: 

OpenAI: the provider of our large language models. We use OpenAI’s business API to provide large-language model based services. While your data will be processed by OpenAI, please note that it will not be used for further model training at OpenAI and in any case is deleted permanently off OpenAI databases after 30 days. You can learn more about OpenAI’s data retention and privacy protocols here: 

Professional advisers including lawyers, bankers, auditors and insurers.

HM Revenue & Customs, regulators and other authorities.

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.

If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We never sell personal data to other parties and do not send personal data outside of the EU.

  1. Data Sovereignty, GDPR and Schemes I and II

We take data sovereignty extremely seriously. Therefore we have partnered with OVH Cloud, a European cloud storage provider, to ensure that no personal information is transferred outside of the EU and that foreign law enforcement agencies cannot access your personal data under any circumstances.

You can find out more about OVH Cloud’s position on data sovereignty here: 

We think that our election of OVH Cloud as our exclusive cloud storage provider ensures that we comply with recent interpretations of GDPR by the Court of Justice of the European Union in the Schrems I and II cases.

  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will also supply you with a detailed explanation of our IT Security Documentation where requested.

  1. Data Retention

You should be aware that we may retain your Case data for as long as any party to that Case remains a user of CourtCorrect.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

You can delete all of your data from within the account page in the platform and you can also ask us to delete it directly by contacting us. In this case all of the data will be permanently erased, unless we are required by law to keep it.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience on CourtCorrect. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

This Privacy Policy was last updated on 15.08.2023.

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