2025 has been a landmark year for CourtCorrect. We strengthened the CourtCorrect platform, expanded our AI capabilities and deepened partnerships across the complaints and compliance ecosystem. Our work this year focused on expanding the tools available to our clients, enhancing the platform to deliver faster resolutions, greater regulatory consistency, and improved root cause analysis.

Early in the year, we collaborated with Simplify Consulting who highlighted how CourtCorrect is reshaping Root Cause Analysis, turning it from a backward looking activity into a proactive tool. In June, we launched AI Custom Fields, giving teams new tools to capture key complaint details automatically, reducing manual effort, while enabling automatic quality assurance and quality control.

Partnership has also been a defining feature of 2025. Our work with Evlo extended the role CourtCorrect plays within operations teams into tackling wider compliance functions, enabling teams to test entire datasets. Our partnership with Square 4 Partners led to the creation of Assure 4, an outcomes monitoring solution that helps firms evidence and improve customer outcomes testing. These relationships reflect a shared vision of using AI responsibly to enhance quality and oversight across the customer journey.

Alongside this progress, we were very proud to have won the Gold Award alongside NFU Mutual for Best AI in Customer Service at the UK Contact Centre Forum (UKCCF) 2025 Awards. The award reflected the results achieved through our shared approach to safe, effective AI in complaints management.

Together, these achievements have paved the way for the next major evolution of the CourtCorrect platform. Building on everything we have learned, we are excited to introduce a breakthrough that brings our mission much closer to reality.

The World’s First End-to-End AI Complaints Resolution

CourtCorrect is proud to announce the successful deployment of the world’s first fully automated end-to-end complaints resolution system. For the first time complaints management can operate as one continuous, AI-automated process, from the initial intake of a complaint to a final response letter.

CourtCorrect was founded at Cambridge University by CEO & Founder, Ludwig Bull, after he saw a large gap between the length of time it takes for consumers to receive both justice and fair outcomes from their complaints. Traditional complaints handling is slow, inconsistent and costly, with customers waiting for answers and teams tied up in manual reviews. Complaints still move through fragmented systems, information is re-entered multiple times, similar cases are treated differently, and useful insights get lost in emails and documents. The result is wasted effort, uneven decisions and little visibility into why issues keep recurring.

CourtCorrect replaces this manual, disconnected process with an AI platform that handles complaints end-to-end. Through key system integrations, CourtCorrect gathers and structures case information, applies company policies and regulatory guidance, and recommends clear, consistent outcomes for handlers. Teams can review and approve decisions faster, while turning complaint data into insights that help prevent repeat issues and support meaningful root-cause analysis.

End-to-end resolution marks the next phase of CourtCorrect’s mission. By developing an AI system capable of managing every stage of a complaint, from initial intake to final response, CourtCorrect is redefining how businesses can deliver fair and consistent outcomes for consumers at a much greater scale than ever seen before. Across existing deployments, the CourtCorrect platform has already helped clients reduce case handling times by up to 50% and cut quality errors by up to 35% within the first year. Crucially, end-to-end resolution turns our mission into reality by giving clients the tools to handle high complaint volumes at a far lower cost than traditional methods. By automating the resolution process end-to-end and ensuring a greater consistency and accuracy across the complaints process, we enable businesses to focus on maintaining customer relationships while our platform handles the operational and regulatory challenges of dispute resolution behind the scenes. With full end-to-end resolution, average handling times can ultimately be reduced by up to 90%.

How end-to-end complaints resolution works

Traditionally, when a complaint is received, a handler gathers the relevant information from internal systems and adds it to the CourtCorrect platform. Once this data has been entered, the AI summarises and evaluates the case to support the review process. The handler then checks that the key issues have been correctly identified, decides whether each issue should be upheld or rejected, and prepares the final response letter for each case.

With end-to-end resolution, this process can now be automated by custom-designed AI models trained to replicate and enhance each stage of the customer journey. Once a complaint is ingested into the system, our AI searches for the relevant customer information and complaints evidence from a client's internal systems, then autonomously analyses the data, scans the evidence for key complaint points, assesses and evaluates the evidence given, determines the appropriate resolution outcome based on both the client’s internal complaints handling policy as well as relevant regulatory materials, and finally generates a response letter, all in a matter of minutes. A handler then reviews the final recommendation and response before it is sent, ensuring that a human remains in control of the final approval and response.

What previously required sometimes hours of work can now be completed in a matter of minutes, far more accurately and consistently across complaints. This development removes the need for manual data entry, reduces potential administrative errors, and delivers outcomes faster, more consistently and more accurately.

CourtCorrect’s end-to-end system delivers an estimated 90% reduction in average complaint handling time when compared with traditional complaints handling. This increase stems from reducing data entry errors and the AI’s capacity to analyse complex datasets, sometimes millions of data points long. The result is a complaints process that is more efficient, more precise, and can be scaled up at a far lower cost than traditional methods.

Ludwig Bull, Founder & CEO of CourtCorrect had this to say about the successful deployment of this new breakthrough technology:

“For a long time, the idea that complaints could be resolved end-to-end by an AI system seemed far beyond what technology could ever be capable of, not least owing to the fact that each case is different and that the resolution of regulated complaints can be complex and often involves multiple steps that build on one another in the resolution journey.

We are so proud to have had the chance to deliver end-to-end resolution for complaints across multiple clients in 2025. By closely collaborating with our customers and taking into account their unique approaches on how they solve complaints, we’ve been able to leverage agentic AI to sequentially solve each stage in the resolution process autonomously, ready for human review.

Refining this technology will be a major theme for us in 2026, alongside the deployment of the technology across our client base. Many thanks to our excellent customers and colleagues for their hard work to make this breakthrough possible!”

Access to justice at scale

End-to-end resolution will transform how companies manage and resolve disputes. Most consumer complaints never reach a courtroom, instead they are handled within a company's complaints department, where processes are often slow, inconsistent, and reliant on manual data entry. These processes often involve long email exchanges, duplicated work, and inconsistent decision-making, resulting in delays, errors, and poor brand sentiment.

Automation of the complaints process also aims to scale access to justice. By automating each stage of a case, from intake, to analysis and response, companies can resolve thousands of cases simultaneously with a level of speed and accuracy that manual systems can never achieve. This reduces operational costs, eliminates backlogs, and ensures that no case is missed or delayed due to human error or administrative oversight. Consumers will benefit from clearer, and more transparent outcomes delivered in minutes rather than weeks, significantly improving the overall customer experience.

For complaint handlers, this also marks a shift from manual data entry and analysis to more meaningful decision-making. Instead of spending hours reviewing evidence and data that may ultimately not be relevant to the resolution of the complaint, teams can now focus on the complex and sensitive cases that require a handler's detailed attention. This change enhances both the quality and fairness of outcomes while creating a consistent and efficient framework for resolving large volumes of cases at scale.

About CourtCorrect

CourtCorrect is an AI startup based in London, focusing on the safe deployment of artificial intelligence for complaints resolution and operational resilience in regulated sectors. We partner primarily with financial services firms to deploy AI tools to address specific pain points in their customer journeys and improve outcomes for their customers.

To learn more about CourtCorrect and our AI Complaints Management Platform please find a link to our contact page here. You can also schedule a demo here, or get in touch with our team by emailing hello@courtcorrect.com.