CourtCorrect, the market leader in AI-powered complaints management, is proud to announce a partnership with Square 4, a professional services firm renowned for its expertise in helping firms to navigate conduct, financial crime and operational risk across regulated UK sectors.

This collaboration brings together CourtCorrect’s cutting-edge technology and Square 4’s deep industry knowledge to support the development and deployment of AI technology for outcomes monitoring. Together, we aim to help regulated firms identify, quantify, and remediate poor customer outcomes.

This partnership marks a unique and powerful step forward for Financial Services firms. In an environment shaped by the FCA’s Consumer Duty and Principles, the ability to consistently evidence fair and appropriate customer outcomes is no longer optional, it's essential.

By automating the Outcomes Testing model through the combined power of CourtCorrect and Square 4, firms can unlock a range of tangible benefits:

• Significant efficiency gains, freeing skilled resources for redeployment 

• Expanded coverage across customer journeys without compromising quality

• Improved consistency in regulatory and fairness assessments

• Superior commercial outcomes, underpinned by customer experience improvements to pinpoint and resolve friction points

• AI-driven analytics, providing fast, accurate insights at scale

We’re confident that this new technology will revolutionise the sector, as more and more firms move away from the current manual approach to Outcomes Testing, towards an intelligent solution that works at pace and with purpose.

Square 4 specialises in providing advisory services and interim solutions to clients operating in regulated markets. With a reputation for delivering high-quality work across core service lines, Square 4 partners with organisations to implement regulatory and operational change.

CourtCorrect is an AI startup based in London, with a background in the safe deployment of artificial intelligence technologies to improve the efficiency, quality and root cause analysis of customer journeys. We work with clients across financial services and other regulated industries to positively transform their operating models and compliance frameworks.

This partnership marks an important step in expanding CourtCorrect’s technology suite and realising its long-term mission of promoting better outcomes and fairer treatment for all consumers.

Ludwig Bull, CEO and Founder of CourtCorrect, stated

“We are delighted to partner with the team at Square 4 as the driving force behind their Assure4 Platform. In an age of rising operational costs and regulatory expectations, the blend of AI and financial services expertise in this partnership promises to positively transform the way regulated business identify, monitor and remediate harms linked to consumer outcomes.”

Matthew Drage, Director of Technology and Co-Founder at Square 4, added

“We’re delighted to be partnering with CourtCorrect and harnessing technology to drive better regulatory, operational and commercial outcomes for our clients. Our partnership brings together deep industry expertise and transformative AI capability to create a step change in how firms evidence and monitor customer outcomes. This collaboration represents the next evolution of outcomes testing — faster, smarter, and more consistent — empowering firms to deliver fairer treatment and greater assurance at scale."

We would like to thank everyone at CourtCorrect and Square 4 who made this partnership possible.

Interested in how our Outcomes Testing could be deployed in your operation? Book a demo here and we’ll show you the impact in your own workflows.