We are absolutely thrilled to announce that CourtCorrect and NFU Mutual have won the Gold Award for Best AI Customer Experience at the 2025 UKCCF Awards!

This past Friday, 31st October, the CourtCorrect and NFU Mutual teams attended the UKCCF awards gala dinner in Birmingham, a night dedicated to celebrating excellence across the UK contact centre community. We were honoured that our partnership was named a finalist, especially as it was the first year for this new award category.

Walking away with the Gold is a monumental achievement for our team and a powerful testament to the work we are doing.

A Partnership We’re Proud Of

This award reflects the strong partnership that we have built with the team at NFU Mutual. This nomination was a joint effort, celebrating the incredible work their team has done by deploying the CourtCorrect platform to enhance their processes.

Our collaboration has always been built on a shared goal: using technology to create better, fairer, and more efficient outcomes for customers. Seeing this partnership recognised at a national level is the icing on the cake. We want to extend a huge thank you to everyone at NFU Mutual for their trust, collaboration, and shared vision.

Why This Win Matters

For us, this award validates our core mission. We believe in building practical AI that removes friction for customers and empowers contact centre teams. Winning Best AI in Customer Experience confirms that our focus on transparent, auditable, and impactful technology is making a real difference.

We’d like to say a massive thank you to the UK Contact Centre Forum (UKCCF) for a wonderful evening and for this incredible recognition. Congratulations to all the other finalists and winners it was inspiring to be in a room with so many leaders dedicated to customer excellence.

If you would like to find out how CourtCorrect AI can help transform your customer experience, you can book a demo of the Platform here.