Today, CourtCorrect and Evlo announce a new partnership focused on faster, more consistent complaint resolution and the deployment of AI to enhance the frequency, accuracy, and coverage of compliance reviews in lending and collections to cover 100% of all applications.
How the partnership began
CourtCorrect was first introduced to Evlo by Chris Cutter, Chief Risk Officer. We initially demo’d the tool to him and several other key stakeholders at Evlo, highlighting its versatile and comprehensive AI functionality. The initial focus was on our core offering, complaints management, but Chris soon had other ideas about how we could collaborate…
“From the first demo, it was clear CourtCorrect could transform complaints handling. But we quickly saw a bigger opportunity: using its safe, auditable AI to bring together every element of the customer journey: lending, collections, interactions, and outcomes, into a single view.
Until now, our end-to-end reviews were limited to small samples and insights took time to extract. With CourtCorrect, we can look at every interaction and turn it into actionable intelligence straight away. That supports our aim of advancing financial inclusion, strengthens how we deliver Consumer Duty, and gives us the ability to drive fairer outcomes much more quickly.” - Chris Cutter; Chief Risk Officer at Evlo.
From introduction to the live pilot
Within weeks of the first conversation, the teams launched a pilot of the CourtCorrect complaints platform. Working closely with Evlo’s operations and customer teams, CourtCorrect mapped Evlo’s ways of working into their instance of the CourtCorrect Platform. We then began onboarding complaints handlers and teams.
“It’s been a real pleasure working with the fantastic team at Evlo. Our close collaboration has enabled us to deliver significant value to their complaints process in a short space of time.” Josh Lewis; Customer Support Manager at CourtCorrect.
“We’ve been really impressed with how quickly CourtCorrect has added value. Getting the platform up and running was straightforward, allowing our teams to spend less time on admin and more time focusing on getting the right outcome for the customer. The insight we’re now getting will help us to spot risks earlier, drive consistency, and provide more meaningful feedback to the business. It’s a real step forward in how we manage complaints - and one we’re looking to build on.” - James Burford; Head of Compliance at Evlo
We’ve been working hard to optimise the Platform to Evlo’s needs, holding in-depth sessions to understand where we can make further improvements to really offer exactly what Evlo needs.
In-person collaboration in London (and a well-earned Dishoom)
CourtCorrect visited Evlo’s London office to workshop future applications of CourtCorrect AI. The working session focused on practical use cases, knowledge-sharing, and building the relationships that underpin effective delivery — capped off with a team dinner at Dishoom.
“From the moment we met the Evlo Team, we knew that this partnership was going to be a winner! Our organisations share the same values of delivering for customers and providing support where others can’t. Our teams think in the same direction (at times, literally!) and given our shared growth ambitions, we are incredibly excited to partner with Evlo on both complaints resolution and internal assurance.” - Ludwig Bull; CEO & Founder at CourtCorrect
New use case identified: AI Custom Fields for lending risk
The in-person workshop surfaced a high-value opportunity to enhance and scale Evlo's lending and collections review processes using CourtCorrect’s latest technologies. The system enables Evlo to translate its underwriting checklist into fine-tuned AI models that can then apply these criteria at scale, across all cases. The AI then reviews supporting documents and file data to flag risks, highlight anomalies, and populate the scorecard with high-quality, accurate answers in seconds.
What this means
Faster applications: Documents are read on upload and key fields are auto-completed, so reviewers validate exceptions instead of re-keying data—cutting time from intake to decision.
Reduced risk & clearer risk profiles: The AI cross-checks stated information against supporting evidence, flags missing documents and inconsistencies, and surfaces risk signals early in the journey.
Consistency & policy adherence: Every file is assessed against the same version-controlled checklist; rationales are captured as structured data so decisions align with underwriting policy.
Greater coverage, richer data: Apply the checklist to 100% of loan applications (not just samples), generating more datapoints for MI, trend analysis, and ongoing model/policy tuning.
Looking ahead
The partnership is now firmly established and the results are looking promising. We’ve built our technology to be scalable and as we expand our collaboration with Evlo, we’ll be looking to expand usage and business impact even further.
It has been an absolute pleasure collaborating with Evlo thus far. We have enjoyed the opportunity to further optimise our complaints offering, whilst also embarking on an engaging innovation journey to enhance and scale lending and collections assurance.
About CourtCorrect
CourtCorrect is an AI startup based in London, focusing on the safe deployment of artificial intelligence for complaints resolution and operational resilience in regulated sectors. We partner primarily with financial services firms to deploy AI tools to address specific pain points in their customer journeys and improve outcomes for their customers.