In the ever-evolving landscape of financial services, data-driven solutions are becoming the linchpin of operational excellence. Against a backdrop of rising complaints volumes, including a noteworthy rise to 35% of all FOS complaints being upheld, CourtCorrect has taken a strategic step towards further fortifying its position as a leader in this arena.
This move has seen CourtCorrect forge a partnership with Altus Consulting, a renowned name in the realm of financial services technology. Altus Consulting's Capability Model offers a unique perspective on defining and understanding the intricate architecture of business operations, embracing a shared language for end-to-end business models.
Altus Consulting has consistently proven its expertise by serving an impressive clientele, with 16 out of the top 20 UK financial services firms seeking their insights and solutions. To top it off, Altus Consulting's exceptional performance has been acknowledged for three consecutive years, earning them a prestigious place on the Financial Times list of top UK Management Consultancies. It is no surprise that Altus Consulting are the chosen provider of industry giants such as AXA, Admiral, BlackRock and HSBC.
Leveraging the Altus Insurance Capability Framework, CourtCorrect has meticulously mapped its extensive capabilities across more than 1,300 dimensions of this model. This strategic collaboration not only positions CourtCorrect at the forefront of data-driven financial solutions but also reaffirms its unwavering commitment to providing invaluable services in an era marked by data complexity.
Within the Snapshot, CourtCorrect has been acknowledged for its exceptional proficiency in three critical domains. Firstly, we have demonstrated outstanding expertise in Customer Experience Management, characterised by our adeptness in customer data analysis, contact monitoring, and evaluation, thus significantly enhancing the customer experience. Secondly, our prowess in Complaint Management is underscored, as we offer a comprehensive end-to-end solution covering acknowledgment, investigation, resolution, compensation calculations, and Financial Ombudsman Service Complaints Management. Lastly, CourtCorrect excels in Risk and Compliance Management, facilitating improved risk management, regulatory compliance, and financial crime management. Our solution proves indispensable for enhancing regulatory analysis, insights, and overall strategies concerning risk and compliance.
To explore the full scope of this collaborative endeavour and discover the core capabilities of CourtCorrect within the Altus Capability Model, including detailed lower-level capability mapping, we invite you to delve deeper into the insights and innovations that drive our industry-leading proposition.
As CourtCorrect continues to break new ground in the financial services sector, we remain committed to setting unparalleled standards of excellence, making data-driven solutions not just a choice but a necessity in the contemporary world of finance.
Read the Altus Consulting snapshot here.