Terms and Conditions
Welcome to the CourtCorrect Terms of Service.
As an innovative business, we are working hard to make sure that our terms are easy to understand. Sometimes, regulation requires us to provide you with lots of technical information. We will try to explain things as clearly as possible when that is the case.
Should you have any questions about your legal relationship with CourtCorrect, we highly encourage you to email firstname.lastname@example.org or call +44 207 867 3925.
Key Points To Note
CourtCorrect is a technology company with our HQ in London. We are an online justice system that gives individuals and small businesses access to justice and allows courts, lawyers and companies to provide legal services at scale with AI. We're united in our passion for justice.
Please note that we do not provide legal services. We provide a technology platform where people and businesses can settle their disputes in an efficient and fair way.
You are ultimately in control of your case. While we may provide you with information about your legal rights and responsibilities, we will always ask for and require your consent before proceeding with your case. case.
If you will be using the Services on behalf of an organisation, you agree to these Terms on behalf of that organisation and you represent that you have the authority to do so. In such case, “you” and “your” will refer to that organisation.
By agreeing to these Terms, you agree to treat any communications you receive from other CourtCorrect users in the context of a dispute as being “without prejudice”. The “without prejudice” rule will generally prevent statements made in a genuine attempt to settle an existing dispute, whether made in writing or orally, from being put before the court as evidence of admissions against the interest of the party that made them. Where the rule applies, the statements are not generally admissible as evidence in any court case relating to the dispute.
The information you find on our website is created and maintained by either us or other users and neither we nor they warrant that the information applies to your individual circumstances. All information you find on CourtCorrect should be treated as general background information only and we will not be liable for any damages resulting from the use of this information.
You must ensure that anything you upload to CourtCorrect will not breach a duty of confidentiality, or infringe any person’s copyright, data protection or other proprietary rights.
Your attention is particularly drawn to the provisions of section 23 (if you are a consumer) or 24 (if you are a business), which provide for limits on our liability to you.
Your attention is also particularly drawn to the provisions of section 29 if you are entering into a partnership with CourtCorrect and section 30 if you plan to submit a case to CourtCorrect.
Your attention is also drawn to our Compliance Policy, which sets out how we are regulated. You can access our Compliance Policy directly from our website.
1. Why you should read these Terms?
Please read these terms carefully before you agree to use CourtCorrect's service (referred to in these Terms as “the Service”). These terms tell you who we are, how we will provide the Service to you, how you and we may change or end the contract between us for your use of CourtCorrect, what to do if there is a problem and other important information. If you require any explanation of these terms, please contact us to discuss email@example.com.
This sets out important information as to how we will use any information obtained or collected from you.
3. Are you a business customer or a consumer?
In some areas you will have different rights under these terms depending on whether you are a business or consumer. If you are a business, you are responsible for ensuring the compliance with these terms of all users of your account credentials. You are a consumer if:
(a) You are an individual; (b) You are using our Services wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
4. About us
4.1. Company details. CourtCorrect Ltd (company number 12117945) (we and us) is a company registered in England and Wales and our registered office is at 33 Percy St, W1T 2DF, London, UK, which is also our trading address. We operate the CourtCorrect service, which helps users understand and enforce their rights.
4.2. Contacting us. To contact us please e-mail firstname.lastname@example.org.
5. Our contract with you
5.1. Our contract. These terms and conditions (Terms) apply to the you and the supply of the Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
5.2. Your copy. You should print off a copy of these Terms or save them to your computer for future reference.
6. Placing an order, its acceptance and Revenues generated on CourtCorrect.
6.1. Placing your order. You place an order with CourtCorrect when you ask us to help you understand and enforce your rights. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.
6.2. Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
6.3. Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it.
6.4. Accepting your order. Our acceptance of your order takes place when we send an email to you to accept it.
6.5. If we cannot accept your order. If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not accept your order. If you have already paid for the Services, we will refund you the full amount.
6.6. UK Only. The Services are intended only for use by customers established or resident inside the UK.
6.7. Free Orders. A significant part of our services are available for free. For all free services, including but not limited to our search engine, our platform and our Browser extension, your use of the service shall constitute the placing of an Order for the purposes of these terms.
6.8. Revenues generated on CourtCorrect. You may choose to use CourtCorrect to understand and enforce your rights by asking us to do so via our platform. You agree to allow CourtCorrect to collect all resulting revenues and financial compensation on your behalf.
7. Consumer Rights To Cancel Your Order
7.1. For most services bought online you have a legal right to change your mind within 14 days and receive a refund, under the Consumer Contracts Regulations 2013. If you are a consumer (not a business customer), you may for any reason cancel an order for Services during the 14-day period after we accept your order. You can cancel in any way convenient to you, including using the postal or email addresses above. But to the extent that you have expressly requested us to provide any Services in that 14-day period and we do so (for example, by reaching out to the other party to settle your case), we will reduce your refund accordingly.
7.2. When we will refund you. We will refund your payment to you within 14 days of receiving your cancellation less any amount due for the CourtCorrect Services that we have provided as set out above.
7.3. How we will refund you. We will refund you by the method you used for payment. However, we may make deductions from the price, as described below.
7.4. When your refund will be made. We will make any refunds due to you as soon as possible. Your refund will be made within 14 days of your telling us you have changed your mind.
8. Our services
8.1. Compliance with service description. Subject to our right to amend the description of the Services (see section 8.2 ) we will supply the Services to you in accordance with the description for the Services appearing on our website at the date of your order in all material respects.
8.2. Changes to service description. We reserve the right to amend the description of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we will notify you of any such amendment.
8.3. Reasonable care and skill. We will provide the Services to you using reasonable care and skill.
8.4. Errors and Interruptions in the Services. We do not warrant that your use of the Services will be uninterrupted or error-free. We do what we reasonably can to keep such errors and interruptions to a minimum.
9.1. A “Case” in CourtCorrect is a collection of documents, notes and communications in respect of a particular dispute, disagreement, or sets of rights and rules. Information submitted by you to a Case you create is not shared with anyone else, unless you have given your approval.
10. Disputes and External Correspondence
10.1. We will need to correspond with other parties on your behalf to help you understand and enforce your rights. These parties may include other people, other companies, but also government bodies. We will always inform you before sending any communications on your behalf. For the purposes of data protection regulation, your submitting a case to us constitutes consent to share your personal information with the parties relevant to your case.
10.2. You may also choose to share information you create on CourtCorrect in any of the following scenarios: i) creating content related to specific rights or rules of either your own or someone else's terms or rights, ii) adding a set of rules or rights to your account, iii) any other part of the platform where you can create content. In all of these scenarios, we will clearly display the rules governing who we share that data with. By choosing to share the data, you consent to us sharing the data on your behalf.
11.1. We may add Jurisdictions to our platform in the future, which would allow users to agree to have their disputes adjudicated by a specific set of rules.
12.1. We may add the ability to create and run Arbitrations on our Platform in the future.
13.1. We may achieve a Settlement in any case that you submit to us. By using our Services, you agree that we may structure, negotiate and finalise the settlement on your behalf, based on clear instructions provided by you.
14. Your obligations
14.1. It is your responsibility to ensure that:
(a) the information you input or upload to the Services is complete and accurate; (b) you co-operate with us in all matters relating to the Services; (c) you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; (d) you comply at all times with our Acceptable Use Policy. 14.2. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in section 14.1 (Your Default):
(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under section 26 (Termination); (b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; (c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
15.1. If you are not a consumer: You shall defend, indemnify and hold harmless us against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services.
16. Free Trial Period
16.1. We may make some Services available to you on a trial basis free of charge.
17. Duration and Renewal of your Subscription
17.1. We may enable you to purchase and renew a subscription product on our platform in the future.
18.1. In consideration of us providing the Services you must pay our charges (Charges) in accordance with this section 18.
18.2. Upon the final settlement of any case and the generation of financial compensation, you allow us to collect the sums on your behalf. We will then transfer the entire sum to you.
18.3. We will also need to deduct fees imposed by our payment processor from the sums we transfer to you. Typically, these will be less than 1% of the sums due.
18.4. If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.
18.5. We reserve the right to increase the Charges with effect from any future date on which we advertise a change in our charges.
18.6. Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
19. How to pay?
19.1. We will typically transfer you any financial settlements minus the agreed success charge (if any), so there is no need for you to take any action to pay us.
20. Intellectual property rights
20.1. All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.
21. Our right to use your Materials
21.1. All materials you upload to CourtCorrect are referred to in this section as “Materials”.
21.2. You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of:
(a) providing the Services to you; (b) improving the Services and undertaking and sharing statistical analysis.
21.3. You must ensure that you have all necessary rights, consents and permissions required to lawfully upload the Materials to the Services. You must ensure that Materials will not contain any item subject to a duty of confidentiality, or other people’s copyright, or other proprietary rights, or data protection or privacy rights, unless you have necessary permissions or are otherwise legally entitled to post the material and to grant us the license described above.
22. How we may use your personal information
22.1. We will use any personal information you provide to us to:
(a) provide the Services; (b) improve the Services; (c) conduct and share statistical analysis on use of the Services; (d) process your payment for the Services; (e) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
22.2. You and we acknowledge that:
23. Our Responsability for Loss or Damage Suffered By You - If You Are A Consumer
23.1. We exclude liability for all and any type of loss arising from your use of the Services. This includes financial losses due to inaccurate information as well as any other type of damage. We exclude all liability to you to the maximum extent permitted by law.
23.2. We do not exclude or limit in any way our liability to you for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
23.3. We are not liable to you for business losses. We only supply the Services to you for personal and private use. If you use CourtCorrect for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Where we are found liable, our maximum liability to you shall be capped at £250 for any individual or series of actions for which we are found liable.
24. Our Responsability for Loss or Damage Suffered By You - If You Are A Business
24.1. Nothing in these terms shall limit or exclude our liability for:
a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); (b) fraud or fraudulent misrepresentation; (c) any matter in respect of which it would be unlawful for us to exclude or restrict liability. 24.2. Subject to section 23.1:
(a) we (and our officers, directors, employees, shareholders or agents) shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of income, loss of business opportunity, loss of anticipated savings, or any indirect or consequential loss arising under or in connection with any contract between us; (b) the total liability of us (and our officers, directors, employees, shareholders or agents) to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £250.
25.1. We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by section 25.2.
25.2. We each may disclose the other's confidential information:
(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this section 23; (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority. 25.3. Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
26.1. Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 7 days of you being notified in writing to do so; (b) you fail to pay any amount due under the Contract on the due date for payment; (c) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business; (d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; (e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy. 26.2. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
26.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
27. Events outside our control
27.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
27.2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; (b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over. 27.3. You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by performing the Services up to the date of the occurrence of the Event Outside Our Control.
28.1. We may transfer the Contract to someone else. We may transfer our rights and obligations under these terms to another organisation.
28.2. You need our consent to transfer your rights under the Contract to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
28.3. Nobody else has any rights under the Contract. The Contract is between you and us. Except for any person to whom we may assign our rights, no other person shall have any rights to enforce any of its terms.
28.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
28.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the Services, we can still require you to make the payment at a later date.
28.6. Which laws apply to this contract if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
28.7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
28.8. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
29. Partnerships or Saas
29.1 If you are not a consumer, we may offer you a Partnership or software-as-a-service (SaaS).
29.2 As a partner or a SaaS client, you are agreeing to refer new users to CourtCorrect.
29.3 You will be bound by this contract even if you have not signed up for an account by virtue of our clearly indicating that you are our Partner and your referring users to us.
29.4 You must not, without CourtCorrect’s prior written approval:
(i) use the Services for a purpose other than the Authorised Purpose and in accordance with these Terms; (ii) copy or replicate, or directly or indirectly allow or cause a third party to copy or replicate, the whole or any part of the Services; (iii) modify, adapt or amend the Services, or permit any party to modify, adapt or amend the Services; (iv) disassemble, decompile, or reverse engineer (or permit any other person to do so) all or any parts of the source code which form any part of the Services (or attempt to do so); (v) publicly disseminate information regarding the performance of the Products, Goods and Services; or (vi) sub-license, rent, sell, lease, distribute or otherwise transfer the Services or any part of them except as permitted under this Terms. 29.5 Unless otherwise indicated, you agree that we shall not be liable to you in any way under this contract and that the same exclusion of liability applies to you as it does to businesses under s. 24 of this contract.
29.6 You agree that you have read and understood our Compliance Policy, which can be accessed directly from our website.
29.7 We agree to let you and you agree to let us talk publicly about our partnership, including via paid advertising.
29.8 You agree that for the purposes of our classification by the Financial Conduct Authority, we fall under Part 6A 73B (1) and Part Part 6A 73H (1-2) of the The Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018.
Further, you agree that many of the problems we help people with fall outside of the closed list specified in Part 1A 11A (2) (a) (i-vi) of the 2018 Order and are hence excluded from regulation entirely.
30 Submitting Cases to CourtCorrect - Further Details
30.1 You can submit legal cases to CourtCorrect for analysis. Depending on the stage of your case, we will provide you with different services. It is absolutely crucial that you understand the legal consequences of submitting a case to CourtCorrect before doing so.
30.2 Upon initial submission of your case to CourtCorrect, our technology will immediately begin the assessment process of your case. In consideration of our services in the initial assessment of the case, you agree to: i) refrain from sharing information about your case with any law firm or other legal services provider for a duration of 14 calendar days from the submission of your case to CourtCorrect, ii) not hire or seek to hire any law firm or other legal services provider for a duration of 14 calendar days from the submission of your case to CourtCorrect and iii) consider any proposals put to you by CourtCorrect as regards the pursuing of your case in exchange for a fixed percentage of any financial compensation.
30.3 Once our initial analysis is complete, we will typically return our assessment to you alongside an decision as to whether we can help you with your case in exchange for a fixed percentage of any financial compensation. Unless otherwise indicated, our services will comprise the items listed in 30.3.1 - 30.3.6 below. Typically, these services will be provided by our technology platform.
30.3.1 We will help you correspond with the other parties and their representatives.
30.3.2 We will help you understand your rights and responsibilities.
30.3.3 We will help you generate letters describing your problem and requesting compensation.
30.3.4 We will help you collect evidence to strengthen your case.
30.3.5 We will help you negotiate a settlement.
30.3.6 We will help you prepare your case for submission to an Ombudsman or similar alternative dispute resolution service, where available.
30.4 In light of the above services, and unless otherwise indicated or advertised, you agree to pay us 20% of any and all monies that you recover through our services.
30.5 In the event that no monies are recovered, we expressly note that we will not charge you anything.
30.6 You also agree to work exclusively with CourtCorrect on the understanding and enforcement of any rights under a case where we offer to help you with that case for a period of 12 months unless we approve cooperation with a third party in writing, This clause shall cease to apply immediately if a final decision has been handed down by any relevant Ombudsmen service or any settlement has been reached with the relevant parties.
30.7 You agree that for the purposes of our classification by the Financial Conduct Authority, we fall under section Part 6A 73B (1) and Part 6A 73H (1-2) of the The Financial Services and Markets Act 2000 (Claims Management Activity) Order 2018. You further agree that many of the problems we help people with fall outside of the closed list specified in Part 1A 11A (2) (a) (i-vi) of the 2018 Order and are hence excluded from regulation entirely.
30.8 You agree that you understand that we do not provide any reserved legal activities, within the meaning of section 12 (1) (a-f) of the Legal Services Act 2007.