Terms and Conditions
Terms of Service
As an innovative business, we are working hard to make sure that our terms are easy to understand. Sometimes, regulation requires us to provide you with lots of technical information. We will try to explain things as clearly as possible when that is the case.
If you have any questions at all about your legal relationship with CourtCorrect,
don’t hesitate to contact us using the contact information below:
By email: firstname.lastname@example.org
By telephone: +44 20 7867 3925
By post: 33 Percy St, W1T 2DF, London, UK
1. Why should you read these terms?
Please read these terms carefully before you agree to use CourtCorrect's service (referred to in these Terms as “the Service”). These terms tell you who we are, how we will provide the Service to you, how you and we may change or end the contract between us for your use of CourtCorrect, what to do if there is a problem and other important information.
This sets out important information as to how we will use any information obtained or collected from you.
3. Are you a business or a consumer?
In some areas you will have different rights under these terms depending on whether you are a business or consumer. If you are a business, you are responsible for ensuring the compliance with these terms of all users of your account credentials. You are a consumer if:
(a) You are an individual;
(b) You are using our Services wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
4. About Us
CourtCorrect Ltd (company number 12117945) (we and us) is a company registered in England and Wales and our registered office is at 33 Percy St, W1T 2DF, London, UK, which is also our trading address. We operate the CourtCorrect service.
5. Our Contract With You
These terms and conditions (Terms) apply to the you and the supply of the Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
You should print off a copy of these Terms or save them to your computer for future reference.
6. Placing an order, its acceptance and Revenues generated on CourtCorrect
You place an order with CourtCorrect when you sign up to use our platform. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.
Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
After you place your order, you will receive an email from us acknowledging that we have received it.
Our acceptance of your order takes place when we send an email to you to accept it.
A significant part of our services are available for free. For all free services, including but not limited to our search engine, the free trial of our platform and our claimant dashboard, your use of the service shall constitute the placing of an Order for the purposes of these terms.
You may choose to pay CourtCorrect in order to get access to certain pay-for features of our service. You agree to allow CourtCorrect to collect all resulting revenues and fees due from you.
7. Consumer Rights To Cancel Your Order
For most services bought online you have a legal right to change your mind within 14 days and receive a refund, under the Consumer Contracts Regulations 2013. If you are a consumer (not a business customer), you may for any reason cancel an order for Services during the 14-day period after we accept your order. You can cancel in any way convenient to you, including using the postal or email addresses listed above. But to the extent that you have expressly requested us to provide any Services in that 14-day period and we do so we will reduce your refund accordingly.
We will refund your payment to you within 14 days of receiving your cancellation less any amount due for the CourtCorrect Services that we have provided as set out above.
We will refund you by the method you used for payment. However, we may make deductions from the price, as described in these Terms.
We will make any refunds due to you as soon as possible. Your refund will be made within 14 days of your telling us you have changed your mind.
8. Our Services
Subject to our right to amend the description of the Services we will supply the Services to you in accordance with the description for the Services appearing on our website at the date of your order in all material respects.
We reserve the right to amend the description of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we will notify you of any such amendment.
We will provide the Services to you using reasonable care and skill.
We do not warrant that your use of the Services will be uninterrupted or error-free. We do what we reasonably can to keep such errors and interruptions to a minimum.
If you are a business customer, we will reasonably aim to comply with the service level details below:
We will give you access to our customer support team via email, telephone, post and live-chat during Business Hours (Monday to Friday, 9 AM UK – 6 PM UK, excluding public holidays).
Rarely, critical incidents may arise. Critical incidents are defined as problems preventing regular use of the Services.
If a critical incident arises, we:
(a) Agree to keep you informed of any critical incidents and respond to your queries;
(b) Will reasonably try to resolve any critical incidents within 48 hours of them arising.
Sometimes, non-critical incidents may arise. Non-critical incidents are defined as problems that inhibit but do not prevent the use of the Services.
If a non-critical incident arises, we:
(a) Agree to keep you informed of any non-critical incidents and respond to your queries;
(b) Will reasonably try to resolve any non-critical incidents within 5 business days of them arising.
9. Your Obligations
It is your responsibility to ensure that:
(a) the information you input or upload to the Services is complete and accurate;
(b) you co-operate with us in all matters relating to the Services;
(c) you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start.
If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed above (Your Default):
(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract (Termination);
(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services;
(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
If you are not a consumer: You shall defend, indemnify and hold harmless us against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services.
11. Free Trial Period
We may make some Services available to you on a trial basis free of charge.
We will mark clearly on our platform which, if any, services are free, for how long they are free and how you can use them.
We reserve the right to cancel your free access to any of the Services at any time.
12. Duration and Renewal of your Subscription
We may enable you to purchase and renew a subscription product on our platform in order to use the Services.
We will clearly mark the price, renewal date and any terms associated with such subscriptions.
By buying such a subscription, you accept these Terms of Service alongside any other terms specified in the subscription.
In consideration of us providing the Services you must pay our charges (Charges) in accordance with this section.
The Charges will be specified clearly whenever you are making a purchase to use our Services.
If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.
We reserve the right to increase the Charges with effect from any future date on which we advertise a change in our charges.
Where VAT or another type of sales tax is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT or similar sales tax, at the applicable rate, at the same time as you pay the Charges. The VAT or similar sales tax applicable will depend on your location. We will mark any VAT or other tax charges clearly when you make a purchase and on any receipts.
14. How to Pay
We will give you several options to pay the Charges. We may make use of third-party payment processing software in order to process the charge.
By paying us using one of the available payment methods, you agree that we may make refunds to you using the same payment method.
15. Intellectual Property Rights
All materials you upload to CourtCorrect are referred to in this section as “Materials”.
You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of:
(a) providing the Services to you;
(b) improving the Services and undertaking and sharing anonymised statistical analysis.
You must ensure that you have all necessary rights, consents and permissions required to lawfully upload the Materials to the Services. You must ensure that Materials will not contain any item subject to a duty of confidentiality, or other people’s copyright, or other proprietary rights, or data protection or privacy rights, unless you have necessary permissions or are otherwise legally entitled to post the material and to grant us the license described above.
16. How we may use your personal information
We will use any personal information you provide to us to:
(a) provide the Services;
(b) improve the Services;
(c) conduct and share anonymised statistical analysis on use of the Services
(d) process your payment for the Services;
(e) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You and we acknowledge that:
(a) if we process any personal data on your behalf when performing our obligations under the Contract, you will be the controller and we are the processor for the purposes of data protection laws.
(c) the personal data may be transferred or stored outside the UK, but not outside the European Union, in order to carry out the Services and our other obligations under the Contract.
(d) You permit us to keep an anonymised copy of your data input into the Services ("Copy Data"). We may use the Copy Data for purposes of producing aggregated and anonymised research and statistical analysis. Because it does not identify any individual person, that anonymised and aggregated data shall not be personal data for the purposes of data protection laws. We will own all the copyright, database right and all other intellectual property rights in any such aggregated and anonymised research and statistical analysis.
(e) In some situations, you may ask us to share your personal information, including but not limited to your name, email, telephone number and address with another person. We will make sure that any actions you take on CourtCorrect having this effect are clearly marked. In these situations, we will share your personal data with other persons to provide the Services.
17. Our Responsability for Loss or Damage Suffered By You - If You Are A Consumer
We exclude liability for all and any type of loss arising from your use of the Services. This includes financial losses due to inaccurate information as well as any other type of damage. We exclude all liability to you to the maximum extent permitted by law.
We do not exclude or limit in any way our liability to you for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
We are not liable to you for business losses. We only supply the Services to you for personal and private use. If you use CourtCorrect for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Where we are found liable, our maximum liability to you shall be capped at £250 for any individual or series of actions for which we are found liable.
18. Our Responsability for Loss or Damage Suffered By You - If You Are A Business
Nothing in these terms shall limit or exclude our liability for:
a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
b) fraud or fraudulent misrepresentation;
c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Subject to section 17:
(a) we (and our officers, directors, employees, shareholders or agents) shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of income, loss of business opportunity, loss of anticipated savings, or any indirect or consequential loss arising under or in connection with any contract between us;
(b) the total liability of us (and our officers, directors, employees, shareholders or agents) to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £250.
We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted below.
We each may disclose the other's confidential information:
(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this section 19;
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 7 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business;
(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
21. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you;
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by performing the Services up to the date of the occurrence of the Event Outside Our Control.
We may transfer the Contract to someone else. We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights under the Contract to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under the Contract. The Contract is between you and us. Except for any person to whom we may assign our rights, no other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the Services, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
These Terms of Service were last updated on 04.01.2022.